As a part of the User Account opening process, and to allow us to make the Services available to you, we will ask you to provide us, certain personal information, including but not limited to your name, date of birth, permanent account number, postal address, contact number, e-mail address (collectively referred to as "Personal Information") and a confirmation that you are at least 18 years old.
We and our service providers may also use any or all of your Personal Information to verify your credentials from third parties including financial institutions, identification verification agencies, and credit reference agencies for enabling us to provide the Services to you.
In addition, when you use the Service we also store and share certain Personal Information, including information about your activity on the Site and information held on or derived from Devices that you use, to allow us to enhance the Services that we provide to you, as well as to ensure that you are not using any prohibited third party software or tools.
to process or confirm financial transactions on the Site,
to provide the Services to you;
identification, verification and vetting purposes;
statistical analysis and research;
research and development;
marketing, market research, and customer profiling;
to comply with licensing and regulatory requirements;
to analyze your credit risk;
to combat against security risks;
for disaster recovery;
to confirm your geographic location; and
to send to you, promotional communications (after seeking specific consent from you where applicable).
If the User’s Personal Information is processed by Superlative, its affiliates, agents and third party service providers, in jurisdictions outside India, Superlative will comply with the terms of the applicable legislation in force concerning any such processing and/or transfers of the User’s Personal Information.
You are required to create a User Account by using your own name. It is very important that you complete the User Account registration process with valid information since it will be used in the course of validating financial transactions and the other aforementioned purposes. You are required to advise us of any relevant changes to your Personal Information provided by you to us. Users can change the information provided upon registration by accessing the dedicated User Account details section when they log in. Kindly note that requests for changes to your User Account details, such as changes to your name and permanent account number, would need to be accompanied by an adequate government-issued documentary proof to be effective.
In the course of making a deposit, you consent to providing us, or our duly appointed third party payment processors or our service providers, with the deposit method information and other relevant financial information (example: credit card number, debit card number and other payment instrument information). This information in conjunction with your other Personal Information which might be used, either by us or by third party payment processors appointed by us or service providers to process financial transactions executed by you.
It may be necessary by law, legal process, litigation, and/or requests from public and government authorities for us to disclose your Personal Information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Further, we can, and you hereby give your authorization to, disclose your Personal Information, including, name, date of birth, age, street address, city, state, postcode, country, phone number, e-mail, geo-location data, details of your payment transactions on the site, including the financial instruments used to deposit and withdraw funds, to third party advisors or official government bodies as they believe, in their sole discretion, necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose them to legal liability.
We may also share your email address and phone number with our marketing partners to provide you with marketing offers concerning our services. If you do not wish to receive any information about existing and new services, products, competitions, prizes and special offers from us, you can intimate us about such preference by updating your marketing preferences in the ‘My Account’ section of the Site or by clicking on the unsubscribe link in any marketing email that you may receive from us.
Upon receipt of such a request from you to discontinue receiving marketing communications, we will delete your details from our marketing distribution lists and from any future lists we may share with our marketing partners. However, you may need to unsubscribe separately from marketing offers sent by our partners.
You can write to us at any time to review, change or obtain a copy of your information provided by you to us and upon receipt of such request from you, we may require evidence of your identity to process such request. We may, in certain circumstances levy a small charge to cover the cost of administration regarding any request made by you in this regard if the information is sought by you in writing. If we delete, or if you request us to delete your User Account for any reason, your details will be retained for such period as may be required under applicable anti-money laundering regulations or other regulatory requirements.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
E-mail: [email protected]